shipping:  Shipping is calculated at checkout. Our standard ground shipping should take 4-5 business days. Due to COVID-19, there may be delays in shipping times, as our staff observes CDC-recommended guidelines.

returns:  We love our products and hope you do too. If for some reason within the first 30 days upon receiving your order you aren’t happy, you can return it for a full refund. Simply send us an email at hello@thedouble12.com with your order number and we’ll take care of it.

refunds: Once we receive your return, we will send you an email to notify you that we have received your returned item. Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations. If you haven’t received a refund within that time, please contact us at hello@thedouble12.com.

gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.